We appreciate your support of our business and American manufacturing during this time. Both our factory and shipping departments are taking every precaution in line with health recommendations to ensure that proper safety and hygiene protocols are used at every step related to your shipment.
You can check the status of your order in one of two ways. You can log in to your account, which will contain your order history. You can also click the "View Order Status" button on the original order confirmation sent to your email.
If the order has not shipped, it will show as confirmed. If the order has shipped, tracking details will be uploaded to the order page on your account.
Orders enter the manufacturing process one the order is placed. Our lead times are based on the average time for product to be produced by our factory, and are updated daily. For example, an order with a 1-3 week lead time takes about 1-2 weeks to build depending on our current capacity. It is then estimated to leave our factory within 3 weeks after the date you placed your order.
Once production is complete, we will ship the order from our Portland, Oregon factory. Please understand that we are working with a very limited staff to ensure community safety. If any delays are expected with your order, someone from our remote Customer Care team will be in touch. Shipping times are estimated below:
Western US: 2-3 Business days.
Central US: 4-5 Business days
Eastern US: 5-6 Business days.
Internationally: 5-7 Business Days
If you still have questions about your order status, please reach out to our customer support team.