Who We Are & What We Do

• What is Schoolhouse?
• Under One Roof
• Does Schoolhouse have physical retail locations?
• How do I sign up to receive a catalog?

Account FAQ

• How do I unsubscribe from emails?
• Do you have a trade program?
• I can't submit my trade application because my email is already taken, what do I do?
• I can't create an account because my email is already taken, what do I do?
• Do you offer wholesale pricing to other retailers?

Registry

• Do you have a gift registry?
• How do I create a registry?
• How do I find a registry?
• How long will I be able to access my registry after my event date?
• Can I change the order in which items appear on my registry?
• How do I change my registry information?

See all 7 articles

Lighting

• There is cardboard in my socket, is that supposed to be there?
• What is a fixture?
• What is a canopy?
• What is a fitter?
• How do I select a light fixture?
• How do I hang my pendants?

See all 27 articles

Hardware

• The Cabinet Hardware Purchasing Guide
• The Door Hardware Purchasing Guide
• How do you install your hardware?
• Is your hardware lacquered?
• What is the difference between Satin Brass and Natural Brass?

Fans

• How do I determine the size fan I need for my room?
• How do I determine how high my fan should hang and if it needs a down rod?
• How do I calculate ceiling pitch for a fan on a vaulted ceiling?
• Are fans easy to clean?
• Can I change the blade color of my fan?
• Do your fans come with lights?

See all 7 articles

Furniture

• How does your furniture ship?
• Do you provide fabric samples?
• Is your furniture treated with fire retardant or any other flame resistant materials?

Other

• How do I use my gift card?
• Do you sell gift cards?

Orders

• Can I expedite the manufacturing lead time listed on the website?
• How can I check the status of my order?
• Can I make changes to my order?
• Can I cancel my order?
• Do you offer discounts?
• Do you offer online promotions?

See all 9 articles

Payments

• What forms of payment do you accept?
• What currency is your pricing?
• If I place an order, when will I be charged?
• Do you charge sales tax?
• I am tax exempt. How do I get tax removed from my order?

Shipping

• How long will it take for me to receive my order?
• How will I know when my order has shipped?
• Where can I find my tracking information?
• How do I change the shipping address on my order?
• How are your shipping costs calculated?
• Can I expedite my shipping?

See all 10 articles

Returns

• What is your return policy?
• How do I request a return?
• Do you offer exchanges?
• What if my item is damaged, defective, or incorrect?
• When can I expect my refund or store credit?
• How do I return a gift?