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  • General FAQ General FAQ
  • Product FAQ Product FAQ
  • Orders, Shipping & Returns Orders, Shipping & Returns

General FAQ

Who We Are & What We Do

  • What is Schoolhouse?
  • Where are Schoolhouse products made?
  • Does Schoolhouse have retail locations?
  • How do I subscribe to your mailing list?

Account FAQ

  • I signed up for your newsletter but I haven't received an email?
  • How do I unsubscribe from your mailing list?
  • Do you have a Trade program?
  • I can't submit my Trade application because my email is already taken. What do I do?
  • I can't create an account because my email is already taken, what do I do?
  • Do you offer wholesale pricing to other retailers?

Registry

  • Do you have a gift registry?
  • How do I create a registry?
  • How do I find a registry?
  • How do I change my registry information?
  • Can I change the order in which items appear on my registry?
  • How long will I be able to access my registry after my event date?
See all 7 articles

Product FAQ

Lighting

  • How do I select a light fixture?
  • How do I choose a length for my pendant or chandelier?
  • How much chain is provided with your pull chain fixtures?
  • How do I attach my Luna Shade?
  • What size junction box do I need for my fixture?
  • Revit Files
See all 33 articles

Hardware

  • How much lead is in your brass hardware?
  • The Cabinet Hardware Purchasing Guide
  • The Door Hardware Purchasing Guide
  • How do you install your hardware?
  • Is your hardware lacquered?
  • What is the difference between Satin Brass and Natural Brass on hardware?

Fans

  • What’s the difference between damp rating and wet rating?
  • How do I determine the size fan I need for my room?
  • How do I determine how high my fan should hang and if it needs a down rod?
  • How do I calculate ceiling pitch for a fan on a vaulted ceiling?
  • Are fans easy to clean?
  • Can I change the blade color of my fan?
See all 8 articles

Bedding

  • Will your twin sized sheets fit a twin XL mattress?
  • How do your duvets close?
  • Are pillow shams sold in a set?
  • Are your sheet sets compatible with deep mattresses?

Furniture

  • Does the Hven Bench come treated?
  • How does your furniture ship?
  • Do you provide fabric samples?

Other

  • Are you able to provide rug samples?
  • What is California Proposition 65, and how does it apply to the items you sell?
  • How are your clocks powered?
  • Do you sell replacement clock parts?
  • How do I use my gift card?
  • Do you sell gift cards?

Orders, Shipping & Returns

Orders

  • What is the status of my order?
  • Can I expedite the manufacturing lead time listed on the website?
  • Can I make changes to my order?
  • Can I cancel my order?
  • Do you offer discounts?
  • Do you offer online promotions?
See all 9 articles

Payments

  • What forms of payment do you accept?
  • What currency is your pricing?
  • If I place an order, when will I be charged?
  • Do you charge sales tax?
  • I am tax exempt. How do I get tax removed from my order?

Shipping

  • What if my order is returned to Schoolhouse due to failed delivery?
  • How long will it take for me to receive my order?
  • How will I know when my order has shipped?
  • Where can I find my tracking information?
  • How do I change the shipping address on my order?
  • How are your shipping costs calculated?
See all 10 articles

Returns

  • What is your return policy?
  • How do I request a return?
  • Do you offer exchanges?
  • What if my item is damaged, defective, or incorrect?
  • When can I expect my refund or store credit?
  • How do I return a gift?

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