- General FAQ General FAQ
- Product FAQ Product FAQ
- Orders, Shipping & Returns Orders, Shipping & Returns
General FAQ
Who We Are & What We Do
Account FAQ
- I completed my order but I've gotten an email to "complete my purchase". What's going on?
- I signed up for your newsletter but I haven't received an email?
- How do I unsubscribe from your mailing list?
- Do you have a Trade program?
- I can't submit my Trade application because my email is already taken. What do I do?
- I can't create an account because my email is already taken, what do I do?
Registry
- 3rd Party Registry Information
- Do you have a gift registry?
- How do I create a registry?
- How do I find a registry?
- How do I change my registry information?
- Can I change the order in which items appear on my registry?
Product FAQ
Wallpaper
- What is the best way to match paint to your wallpaper?
- Why doesn’t my wallpaper sample contain a full repeat?
- Why doesn’t my wallpaper perfectly align?
- Why is it important to order a sample?
- Can I install your wallpaper in a bathroom?
- Why is there a slight odor when I first open my wallpaper?
Lighting
- How do I select a light fixture?
- How do I choose a length for my pendant or chandelier?
- Can the Ray Pendant be used on a vaulted (sloped) ceiling?
- What is the CRI of the integrated LED modules that you use?
- Are the Swag Hooks sold individually?
- What is the material used in your electrical wires?
Hardware
- What's the difference between Flat Black and True Black?
- How much weight can the Maple Peg Rail hold?
- Is the Parker Pull backplate removeable?
- How much lead is in your brass hardware?
- The Cabinet Hardware Purchasing Guide
- How do you install your hardware?
Door Hardware
Fans
- Can fans be used with a wall switch?
- What’s the difference between damp rating and wet rating?
- How do I determine the size fan I need for my room?
- How do I determine how high my fan should hang and if it needs a down rod?
- How do I calculate ceiling pitch for a fan on a vaulted ceiling?
- Are fans easy to clean?
Bedding + Linens
- How are the feathers in your pillows sourced?
- What color is the stripe on the Cotton Pinstripe Throw?
- Is your bedding made with natural materials, and does it have any environmental certifications?
- Is the Winter + Summer Coverlet navy or black?
- Will your twin sized sheets fit a twin XL mattress?
- How do your duvets close?
Furniture
Clocks
Rugs
Other
Orders, Shipping & Returns
Orders
- What is the status of my order?
- The item I want is "sold out" how long till it'll be back?
- Can I expedite the manufacturing lead time listed on the website?
- Can I make changes to my order?
- Can I cancel my order?
- Do you offer discounts?
Payments
Shipping
- What if my order is returned to Schoolhouse due to failed delivery?
- How long will it take for me to receive my order?
- How will I know when my order has shipped?
- Where can I find my tracking information?
- How do I change the shipping address on my order?
- How are your shipping costs calculated?